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Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the Golden Reels online gambling services provided through the website enreelsgold.bet (the "Website"). By accessing or using any gambling products or services on the Website, you agree to be bound by these Terms.

The Website is operated for UK players by Aurum UK Ventures Ltd., a company registered in the United Kingdom with its registered office at 100 Bishopsgate, London, EC2N 4AG, United Kingdom. Aurum UK Ventures Ltd. is licensed and regulated by the UK Gambling Commission ("UKGC") under licence number 54321, authorising it to provide remote casino and remote betting services to players in Great Britain. Certain platform and back-office services may be provided by group and platform companies, including Aurum Gaming Group Ltd. (Malta) and Aspire Global group entities, as further referenced below.

These Terms are effective from 6 November 2025 and shall continue to apply to your use of the Website until amended or replaced in accordance with the section "Changes to Terms" below. If you do not agree with these Terms, you must not register an account or use the Website or any services offered on it.

Definitions

For the purposes of these Terms, the following expressions shall have the meanings set out below. In some cases we refer to the Golden Reels UK project internally as Golden Reels; any such reference is solely in relation to the services offered via enreelsgold.bet.

  • "Operator" means Aurum UK Ventures Ltd., acting together with its parent company Aurum Gaming Group Ltd. and any group or platform service providers engaged to operate the Website for UK customers.
  • "Website" means the online gambling site operated at enreelsgold.bet, including all related pages, subdomains and mobile versions.
  • "User" or "you" means any natural person who accesses the Website, whether or not they have registered an Account.
  • "Player" means a User who has successfully registered an account with the Operator and is authorised to place Bets and participate in games on the Website.
  • "Account" means the personal, non-transferable online account opened in your name on the Website for the purpose of accessing the gambling services.
  • "Bet" means any stake, wager or other risked amount of money placed by a Player on any game, event, market or outcome offered on the Website.
  • "Wager" means the act of staking funds on a game or event, including both real-money Bets and Bets placed using Bonus funds, Free Spins or other promotional instruments.
  • "Bonus" means any promotion, reward, Free Spins, bonus funds, cashback or other incentive credited to your Account by the Operator, subject to specific bonus terms and wagering requirements.
  • "Real Money Balance" means the portion of your Account balance that comprises funds you have deposited and any winnings derived from such funds, once all applicable wagering requirements (if any) have been satisfied.
  • "Bonus Balance" means the portion of your Account balance that comprises Bonus funds and any winnings generated from such funds until all applicable wagering requirements are fulfilled.
  • "KYC" means "Know Your Customer" checks, including identity, age, address and source-of-funds/wealth verification carried out by the Operator.
  • "Responsible Gambling Policies" means the Operator's responsible gambling rules and tools, as described on the Responsible Gaming page at https://enreelsgold.bet/responsible-gaming.
  • "UKGC" means the UK Gambling Commission, the regulator responsible for licensing and supervising remote gambling operators in Great Britain.
  • "ADR Body" means the approved Alternative Dispute Resolution provider appointed in relation to the UK licence, currently eCOGRA (eCommerce Online Gaming Regulation and Assurance).

Account Registration

Eligibility and Age Verification

  • Minimum age: You must be at least 18 years old and legally permitted to gamble under the laws of England, Scotland or Wales to register an Account or place any Bets on the Website. We reserve the right to request proof of age at any time and to suspend or close your Account if we cannot verify your eligibility.
  • Location: The Website is intended for players located in Great Britain. You must not access or use the gambling services from any jurisdiction where online gambling is illegal or restricted, or from any territory in which the Operator does not hold the necessary licence.
  • Self-exclusion schemes: If you are registered with a national self-exclusion scheme such as GAMSTOP, you must not open or use an Account. Where required by regulation, we will take reasonable steps to identify self-excluded customers and prevent them from gambling.

Account Creation and KYC

  • Registration process: To create an Account, you must complete the online registration form, providing accurate and complete information, including your full name, date of birth, residential address and contact details. You may be required to verify your email address or mobile number through a confirmation link or code.
  • Verification documents: In accordance with UKGC and anti-money laundering/terrorist financing regulations, we may request documents such as a copy of your passport or ID card, proof of address, payment method documentation and, where appropriate, evidence of the source of your funds or wealth. We may use third-party providers to perform electronic checks.
  • Timing of verification: We may restrict or block deposits, Bets, bonuses or withdrawals until KYC checks are completed to our satisfaction. In some cases, we are required to complete certain checks before allowing you to gamble or before permitting withdrawals of funds.

User Obligations and Account Security

  • Accuracy of information: You are responsible for ensuring that all information you provide during registration and throughout your relationship with us is truthful, complete and up to date. You must promptly notify us of any changes to your details via the Account settings or customer support.
  • One account per person: You may hold only one Account with the Website. Multiple Accounts, use of aliases or impersonation of others are strictly prohibited and may result in Account closure, cancellation of Bets and forfeiture of Bonuses.
  • Password and access: You must keep your login credentials confidential and must not share your Account with any third party. You are responsible for all activities conducted through your Account. If you suspect that your Account has been compromised, you must notify us immediately and change your password.
  • Prohibited users: Employees, contractors and certain suppliers of the Operator or its group companies may be prohibited from using the Website. Where such restrictions apply, they will be set out in the relevant internal policies and/or communicated directly.

Betting & Gameplay Rules

General Rules for Placing Bets

  • Acceptance of Bets: A Bet is deemed accepted when it is recorded on our servers and appears in your Account history. If a technical or other error prevents proper recording, the Bet may be deemed void and any stake will normally be returned to your Real Money Balance.
  • Minimum and maximum stakes: Each game or event has its own minimum and maximum Bet limits, displayed within the game interface or on the relevant betting market. You agree not to attempt to circumvent these limits. We reserve the right to adjust limits for individual Players or groups of Players where we consider it necessary.
  • Game rules: The rules, pay tables, return-to-player percentages and special features of each game (e.g. slots, table games, live dealer games) are available within the game itself or on a dedicated information page. By placing a Bet you confirm that you have reviewed and understood the applicable game rules.

Modification, Cancellation and Settlement

  • Changes to Bets: Once a Bet has been placed and accepted, it cannot usually be cancelled or modified by you. Any functionality for "cash-out" or "early settlement" is offered at our discretion and subject to the conditions displayed at the time of use.
  • Errors and obvious mistakes: In the event of a technical error, malfunction, mispricing, miscalculation or any other obvious mistake (including incorrect display of odds, lines or results), we reserve the right to void affected Bets, adjust settlements or correct the error. Where possible, stakes on voided Bets will be returned to your Real Money Balance.
  • Disconnections: If your connection is interrupted during play, the official result recorded on our systems will prevail. For many games, the game state is preserved and you may resume the game where it left off after reconnecting. If this is not possible, the Bet may be settled based on the result already determined by the game logic, or the Bet may be voided.

Conduct in Live Casino and Chats

  • Respectful behaviour: You must conduct yourself in a respectful and lawful manner at all times, including in live casino chats, multiplayer games and any other interactive features. Abusive, threatening, discriminatory, harassing, hateful, defamatory or obscene language or behaviour is strictly prohibited.
  • No collusion or cheating: Any form of collusion, exploitation of software bugs, use of bots or automated play, advantage play based on technical vulnerabilities, or any other attempt to gain an unfair advantage is forbidden. We may void related Bets, cancel Bonuses, withhold winnings and close Accounts where we identify or reasonably suspect such behaviour.
  • Fraud and criminal activity: You must not use the Website for any unlawful purpose, including money laundering, terrorist financing, fraud, payment card misuse or other criminal conduct. We may report suspicious activity to law enforcement, the UKGC and other relevant authorities and may freeze or close Accounts pending investigation.

Bonus Terms

General Bonus Conditions

  • Bonus-specific rules: Individual promotions and Bonuses (including welcome offers, Free Spins, reload Bonuses, tournaments and loyalty rewards) are subject to specific terms published on the Website, including at https://enreelsgold.bet/bonus-policy. In the event of any conflict, the specific bonus terms prevail over these general Bonus provisions.
  • Eligibility: Bonuses are generally available only to registered Players located in Great Britain who meet the qualifying criteria (e.g. minimum deposit amount, no self-exclusion, no bonus abuse history). Some offers may be restricted by payment method, device, time period or player segment, as indicated in the promotional material.
  • Bonus crediting: Bonuses will be credited to your Account once the relevant conditions are met (such as making a qualifying deposit or entering a promo code). In some cases, you must manually "opt in" within the promotions section of your Account before a Bonus will be applied.

Wagering Requirements and Timeframes

  • Wagering requirements: Unless stated otherwise, Bonus funds and winnings from Bonus funds or Free Spins are subject to wagering requirements. These specify the total amount you must Wager before the Bonus funds and associated winnings are transferred to your Real Money Balance or become withdrawable. The wagering multiplier (for example, 30x the Bonus amount) will be stated in the specific bonus terms.
  • Contribution of games: Different games may contribute differently towards wagering requirements. For example, some slots may contribute 100%, while table games, live casino or low-risk betting strategies may contribute at a lower percentage or not at all. Full details are provided in the bonus-specific rules.
  • Time limits: Bonuses typically carry an expiry period (for example, 7, 14 or 30 days) within which the wagering requirements must be completed. Any remaining Bonus funds or associated winnings not used or wagered within the specified timeframe will be forfeited automatically. Where a specific calendar date is given in an offer, such date will fall within the year 2025 unless otherwise stated.

Prohibited Actions and Bonus Abuse

  • Restricted play: Certain betting patterns or strategies are considered bonus abuse, including but not limited to placing very low-risk Bets to meet wagering requirements, hedging Bets on opposite outcomes, or significantly increasing stake size after a series of smaller Bets to exploit Bonus conditions. Specific examples may be listed in the bonus terms.
  • Multiple accounts and identity misuse: Creating multiple Accounts, claiming the same promotion more than once, or using false identities, VPNs or shared devices to circumvent eligibility restrictions is prohibited and may result in Bonus cancellation, withholding of winnings and Account closure.
  • Combining promotions: Unless expressly permitted, Bonuses cannot be combined. Only one active Bonus may contribute to wagering requirements at a time. If multiple promotions are available, you may need to complete or cancel one Bonus before opting into another.

Right to Withhold or Remove Bonuses

  • Misuse and regulatory requirements: We reserve the right to refuse, withhold, cancel or withdraw any Bonus or promotion where we have reasonable grounds to believe that (i) the promotion is being abused, (ii) you have breached these Terms or the relevant bonus rules, or (iii) such action is necessary for compliance with applicable laws, regulations or decisions of the UKGC or other authorities.
  • Changes to Bonus offers: We may modify, suspend or terminate any Bonus or promotion (including its availability period) at any time, provided that such change does not adversely affect Bonuses already accepted by you, except where required for legal or regulatory reasons.

Payments & Withdrawals

Deposit Methods and Limits

  • Payment methods: Deposits may be made using debit cards, selected e-wallets, bank transfers and other methods made available on the Website from time to time. For UK players, accepted methods are restricted in accordance with UKGC rules; credit card gambling is not permitted. Any reference to alternative instruments such as cryptocurrencies is subject to regulatory requirements and, where not permitted, will not be available for UK players.
  • Deposit limits: Minimum and maximum deposit amounts apply and will be indicated in the cashier section. You may also set your own daily, weekly or monthly deposit limits as part of our Responsible Gambling Policies.
  • Processing: Deposits are usually credited to your Account immediately, but occasional delays may occur due to payment provider processing or additional checks. We are not responsible for any fees or charges imposed by your bank or payment provider.

Withdrawals, Verification and Timeframes

  • Withdrawal requests: You may request a withdrawal of available funds from your Real Money Balance via the cashier section. In general, withdrawals must be made to the same payment method used to deposit, where technically feasible and in line with legal and regulatory obligations.
  • KYC and source of funds: We may require you to complete KYC checks and, where appropriate, provide evidence of the source of your funds before processing withdrawals. This may include documents such as payslips, bank statements or other financial records. Failure to provide satisfactory documentation may result in delayed, limited or refused withdrawals.
  • Processing times: We aim to review and process withdrawal requests within a reasonable timeframe (for example, within 1-3 business days), but exact times depend on the method selected and any outstanding checks. Additional time may be required for your bank or payment provider to credit the funds.

Fees, Chargebacks and Refunds

  • Fees: We do not normally charge transaction fees, but reserve the right to do so where permitted by law and clearly disclosed prior to the transaction. Any third-party fees (for example, from banks or e-wallets) are your responsibility.
  • Chargebacks: If a chargeback or payment dispute is initiated by you, we may suspend your Account, withhold funds and recover any amounts due, including associated costs. We may also report suspicious chargeback activity to relevant authorities and close related Accounts.
  • Refunds: Deposits may be refunded at our discretion where no significant gaming activity has taken place and where required by law. If a Bet or game round is voided due to an error or malfunction, the relevant stake will normally be returned to your Real Money Balance or, where appropriate, to the original payment method.

Limitation of Liability

Operator's Obligations

  • Fairness and transparency: We shall provide gambling services in a fair, open and transparent manner, in accordance with our licence conditions, the UKGC regulatory framework and applicable technical standards. Games offered on the Website are either independently tested or certified by approved testing bodies where required.
  • Accuracy of results: The outcome of games and Bets is determined by the game's random number generator (RNG) or other approved mechanisms, as applicable. The results recorded on our servers shall be final and conclusive for the purposes of determining payouts.
  • Compliance and security: We will take reasonable steps to maintain the security and integrity of the Website, protect your personal data in line with our Privacy Policy, and comply with applicable legal and regulatory requirements.

Exclusions of Liability

  • Technical issues: To the fullest extent permitted by law, we are not liable for losses or damages arising from interruptions, delays, downtime, viruses, failures of telecommunications, hardware or software, or any other technical errors beyond our reasonable control, provided that we have taken reasonable care and acted in accordance with our regulatory obligations.
  • Third-party services: We are not responsible for any acts or omissions of third-party service providers, including payment processors, internet service providers or external websites linked from the Website, unless required by law.
  • Self-exclusion and limits: While we provide tools to help you manage your gambling (including deposit limits, time-outs and self-exclusion), we cannot be held liable if you continue to gamble despite these tools, provide inaccurate information or otherwise circumvent our controls.

Cap on Liability

  • Maximum compensation: Subject to any non-excludable statutory rights, our total aggregate liability to you for any loss or damage arising out of or in connection with your use of the Website (whether in contract, tort, negligence or otherwise) shall not exceed the greater of (i) the amount of the Bet or stake that gave rise to the dispute, or (ii) your net winnings from the relevant Bet or game, up to the maximum amount required under applicable law.
  • No indirect damages: We shall not be liable for any indirect, consequential or special losses, including loss of profits, business, opportunity or data, arising from your use of the Website, even if foreseeable, to the extent permitted by law.

Intellectual Property Rights

All content on the Website, including but not limited to software, source code, databases, game content, graphics, logos, trademarks, text, audio-visual material and user interfaces, is owned by or licensed to the Operator or its licensors and is protected by copyright, trademark and other intellectual property laws.

  • Limited licence: Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website for personal, non-commercial gambling purposes only.
  • Prohibited uses: You must not copy, reproduce, modify, adapt, translate, distribute, transmit, publish, display, perform, reverse engineer, decompile, disassemble or otherwise exploit any part of the Website or its content without our prior written consent, except where such actions are expressly permitted by applicable law.
  • Third-party rights: Names, logos and trademarks of third-party game providers, payment processors and other partners displayed on the Website remain the property of their respective owners and may not be used without permission.

Privacy & Data Protection

Your personal data is collected, used and protected in accordance with our Privacy Policy, which forms an integral part of these Terms. The Privacy Policy is available at https://enreelsgold.bet/privacy-policy and explains, among other things, the categories of data we process, the purposes of processing, your rights under data protection laws and how to exercise them.

  • Lawful processing: We process your personal data on lawful bases, including performance of our contract with you (these Terms), compliance with legal and regulatory obligations (for example, anti-money laundering, responsible gambling and reporting requirements) and our legitimate interests, balanced against your rights and freedoms.
  • Sharing with third parties: We may share your data with group companies (such as Aurum Gaming Group Ltd., Aspire Global entities and AG Communications Limited), payment providers, identity verification services, regulators (including the UKGC), ADR bodies (such as eCOGRA) and law enforcement where necessary and lawful.
  • Data retention: Your data will be retained for as long as required for the purposes described in the Privacy Policy and in line with applicable laws and regulatory guidance, which may extend beyond the closure of your Account and, in any event, may include periods falling within the year 2025 and beyond.

Changes to Terms

We may update or amend these Terms from time to time to reflect changes in law or regulation, guidance of the UKGC or other authorities, technical developments, changes to our services or for any other valid reason.

  • Notification of changes: Where we make material changes to these Terms, we will take reasonable steps to notify you in advance, for example by email, on-site messages, pop-up notifications or banners on the Website, indicating the effective date of the updated Terms.
  • Acceptance of changes: Continued use of the Website after the effective date of the updated Terms will constitute your acceptance of those changes. If you do not agree with the updated Terms, you must stop using the Website and may request closure of your Account.
  • Version control: The most current version of these Terms will be available at https://enreelsgold.bet/terms-and-conditions, indicating the date from which it applies (which shall not be earlier than 2025 for the version referred to in these provisions).

Termination & Suspension

Operator's Right to Suspend or Close Accounts

  • Grounds for suspension/closure: We may suspend or close your Account, restrict your access to the Website, withhold funds and/or cancel Bets or Bonuses where we have reasonable grounds to believe that you have (i) breached these Terms, (ii) engaged in fraud, collusion, cheating, bonus abuse or other improper conduct, (iii) provided false or misleading information, (iv) failed to pass KYC, affordability or source-of-funds checks, or (v) used the Website in a manner contrary to law or regulatory requirements.
  • Regulatory or security reasons: We may also suspend or restrict Accounts where required to do so by law, court order, law enforcement, the UKGC or other competent authorities, or for security reasons such as suspected identity theft or unauthorised access.

Your Right to Close the Account

  • Voluntary closure: You may close your Account at any time by contacting customer support or using any available self-service tools on the Website. You may also request temporary breaks, time-outs or self-exclusion in accordance with our Responsible Gambling Policies.
  • Remaining funds: Upon closure, any remaining Real Money Balance (subject to any outstanding verification or legal obligations) will be returned to you using an appropriate payment method. Bonus funds that have not satisfied the relevant wagering requirements will generally be forfeited.

Notice and Consequences

  • Notification: Where lawful and reasonable, we will inform you of the reason for suspension or closure and provide information on any steps you may take (for example, providing documentation) to resolve the issue. In some circumstances, we may be legally restricted from disclosing specific details.
  • Effect of termination: Upon closure of your Account, your right to use the Website and participate in games will cease. These Terms shall continue to apply in respect of any outstanding obligations, disputes or matters arising prior to closure.

Governing Law & Jurisdiction

The services offered via the Website in relation to the Golden Reels project for UK players are provided under the licence issued by the UKGC to Aurum UK Ventures Ltd. (licence number 54321). UK operations may be supported by platform providers such as AG Communications Limited (UKGC account number 39483) and by group entities licensed in other jurisdictions (including Aspire Global under MGA licence MGA/CRP/148/2007) for non-UK markets; however, your UK play is governed solely by the UK regulatory framework.

  • Applicable law: These Terms and any dispute or claim arising out of or in connection with them or your use of the Website (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
  • Complaints procedure: If you have a complaint, you should first contact our customer support team. We will investigate and respond in accordance with our internal complaints procedure and any relevant regulatory requirements.
  • Alternative Dispute Resolution (ADR): If, after exhausting our internal complaints process, your dispute remains unresolved, you may refer it to our appointed ADR Body, currently eCOGRA, via its online form at https://ecogra.org/forms/adr-dispute-step-1, subject to eligibility. The ADR service is free of charge to you and provides an independent review of certain disputes.
  • Courts: Without prejudice to your rights to use an ADR Body or any mandatory provisions of law, the courts of England and Wales shall have non-exclusive jurisdiction over any dispute arising from or related to these Terms or your use of the Website.

Contact Information

If you have any questions about these Terms, the Website or our services, or if you wish to submit a complaint, you may contact us using the details and channels provided below and on the Website.

  • Official website: https://enreelsgold.bet
  • Customer support: Available 7 days a week, generally between 07:00 and 23:00 (UK time). You can reach support via the help or live chat functions on the Website and any contact forms or email addresses indicated on the "Contact Us" or "Customer Support" pages.
  • Mailing / registered addresses:
    For UK operations and legal correspondence: Aurum UK Ventures Ltd., 100 Bishopsgate, London, EC2N 4AG, United Kingdom.
    For group and corporate matters: Aurum Gaming Group Ltd., 123, High Street, Sliema, SLM 1540, Malta.
  • Regulator contact and complaints:
    UK Gambling Commission public complaints and information portal: https://www.gamblingcommission.gov.uk/public-and-players/complaints.
    UKGC public register entry for Aurum UK Ventures Ltd. (licence number 54321): https://registers.gamblingcommission.gov.uk/54321.
  • ADR contact (eCOGRA): For eligible disputes that cannot be resolved directly with us, you may use the eCOGRA online complaint form at https://ecogra.org/forms/adr-dispute-step-1, subject to the ADR rules and UKGC requirements.

Where a specific telephone number or email address is required or preferred for customer support or legal notices, it will be displayed on the Website from time to time. You are responsible for ensuring that you use the most recent contact details provided on enreelsgold.bet.